Critical Negotiations Skills: The Telephone And Conflict Resolution

Critical Negotiations Skills The Telephone And Conflict Resolution

When negotiating, what is the best way to handle conflicts? When one party is under an impression that they feel is contrary to their best interest, how do you maintain the relationship and the good will between the two of you? Depending upon the situation, you could have to rely on negotiations skills.

I recently found myself in a situation that put my negotiations skills to the test. I was accused by a business partner of neglecting a business situation. In one situation, he thought a client situation had not been addressed to his liking.

We had a discussion over the phone about how the negotiations skills came to be and who allowed it to get out of hand. Since both of us have very hectic schedules and travel a lot, we knew a face to face meeting could not be had. That in itself was a potential problem. On the phone, we surmised how the situation came about and then I sought documentation to prove my point.

In the course of the negotiations skills, I found myself getting extremely irritated with this individual, because I knew I had acted honorably and with the utmost intention of delivering the quality of service that I always strive to deliver.

Feedback from the client indicated that I had exceeded their negotiations skills. Needless to say, by the time the phone conversation concluded with my associate, I knew our relationship was in serious disrepair.

Whenever conflicts arise in negotiations skills, understand what brought the conflicts to that point. Seek the understanding of the person you are speaking/negotiating with to obtain theirs.

That sounds easy when you are not in the proverbial heat of negotiations skills; speaking of heat,, try not to become emotional.

If the negotiations skills are serious enough, meet face to face. When you meet in person, sincerity, genuineness, negotiations skills and a desire to truly work things out can be conveyed in a manner that cannot be projected over the phone. Last but not least, if you can afford it, let time serve as a buffer to soften the harshness of the phone conversation and revisit the situation when negotiations skills and emotions are under tighter scrutiny.